
2010 No. 698
Electricity
The Electricity (Standards of Performance) Regulations 2010  (revoked)
Made 8th March 2010
Coming into force 1st April 2010
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PART I General
Citation, commencement and transitional provisions
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Revocation
2 
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General interpretation
3 
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PART II Supply restoration standards of performance for electricity distributors
Interpretation of the normal and severe weather restoration standards
4 
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Supply restoration: normal conditions
5 
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Supply restoration: normal conditions – 5,000 or more customers' premises interrupted
6 
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Supply restoration: severe weather conditions
7 
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Supply restoration: rota disconnection
8 
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Supply restoration: Highlands and Islands
9 
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Exemptions from the normal and severe weather restoration standards
10 
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Supply restoration: multiple interruptions
11 
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PART III Other individual standards of performance for electricity distributors
Distributor's fuse
12 
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Estimate of charges for connection
13 
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Notice of supply interruption
14 
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Voltage complaint
15 
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PART IV Individual standards of performance for relevant suppliers
Charges and payments
16 
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PART V Individual standards of performance for electricity suppliers
Meter disputes
17 
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Pre-payment meters
18 
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PART VI Common obligations
Appointments
19 
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Disputes
20 
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Payments
21 
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Exemptions
22 
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Timing of notification
23 
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Notice of rights
24 
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PART VII Overall standards of performance
Information to be given to customers about overall performance
25 
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SCHEDULE 1
Data for the Purpose of Calculating Payments
PART I Prescribed periods and prescribed sums applicable to all relevant operators
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PART II

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PART III

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SCHEDULE 2
Standards of Performance – Practice and Procedure for Determinations Determination of disputes
1 
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2 
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3 
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4 
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5 
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6 
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7 
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8 
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9 
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10 
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11 
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12 
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13 
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14 
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