
1 
This Order may be cited as the Building Societies (Investigation of Complaints) Order 1990 and shall come into force on 1st January 1991.
2 
In this Order, except where the context otherwise requires
 “the Act” means the Building Societies Act 1986;
 “Part II” means Part II of Schedule 12 to the Act;
 “Scheme” means a scheme for the purposes of section 83 of the Act (Schemes for investigation of complaints).
3 
The Schedule to this Order shall have effect for the purpose of varying the provisions of Part II (Requirements for Recognised Schemes: Matters of Complaint).
In witness whereof the common seal of the Building Societies Commission is hereunto fixed, and is authenticated by me, a person authorised under paragraph 14 of Schedule 1 to the Building Societies Act 1986 on 26th October 1990.
Norman Digance
Secretary to the Commission
We consent to this Order.
Thomas Sackville
Irvine Patnick
Two of the Lords Commissioners of Her Majesty’s Treasury
31st October 1990
SCHEDULE
Article 3
1 
After paragraph 3 of Part II there shall be inserted the following paragraph:“
3A 
The operation or termination of the account of a borrower on the security of land from an appropriate mortgage company and the grant or refusal to grant a borrower from such a company further advances secured on the same or different land or other facilities normally available to borrowers of his description.
The operation or termination of the account of a borrower from an appropriate mortgage company includes any aspect of the relationship or the termination of the relationship between the lender and such a borrower including in particular the exercise of any power over the security.
“Appropriate mortgage company” means a company of that description which is for the time being the object of investment and support by a building society in accordance with the Building Societies (Designation of Qualifying Bodies) Order 1990.
the grant of advances includes the terms on which they are granted.”
2 
For paragraphs 6 to 9 of Part II there shall be substituted the following paragraphs“
6 
The terms on which are provided, the operation of, or the withdrawal of banking services.
“Banking Services” means the services of that description provided in accordance with Schedule 8 to this Act.
7 
The terms on which are provided, the operation or termination of services of Trusteeship.
“Trusteeship” means the services of that description provided in accordance with Schedule 8 to this Act.
8 
The terms on which are provided or the operation of services of Executorship.
“Services of Executorship” means services of that description provided in accordance with Schedule 8 to this Act.”